Pursuant to an order from Governor Steve Sisolak, The M Resort Spa and Casino, Tropicana Las Vegas Casino and Hotel, Cactus Petes Resort Casino and the Horseshu Hotel and Casino will be temporarily suspending gaming operations at midnight for the next thirty days as a precautionary measure against the ongoing spread of COVID-19. The Governor will remain in consultation with the state’s licensed casinos, public health authorities and government officials to determine safe protocols for when operations may resume.
The health and well-being of our guests and team members will always be our paramount concern and since the coronavirus threat began, we have implemented stringent CDC-recommended protocols throughout our enterprise, including increased daily cleaning regimens at our facilities, maximizing air circulation, and cancelling or postponing all concerts and live events, reducing the number of chairs at dining facilities, table game and poker rooms, as well as the number of slot machines in play at any one time, to increase social distancing, among other initiatives.
As for our nearly 3,200 team members at our Nevada properties who will be impacted by this temporary closure, we plan to continue to pay their wages and benefits through the end of March. In addition, we will be donating perishable food items to area food banks and local charities.
The casino closures will be effective at midnight; however, guests staying in our hotels the evening of March 17, 2020 through March 19, 2020 will be able to access opened food and beverage offerings until noon on Wednesday, March 18, 2020. All guests will be required to check out by 11:00 a.m. on Thursday, March 19, 2020. For all guests with reservations from the evening of March 19 until April 16, 2020, we will automatically cancel your reservation and provide a full refund for any deposits or payments. It may take seven to 10 days before we are able to process all refunds due to the volume. We appreciate your patience.
This is an unprecedented and challenging time, and we are very appreciative of the overwhelming support from loyal customers like you who enjoy our casinos and spending time with our team members. While we are closed, we will be taking the opportunity to further deep clean our facilities and will be preparing for the day when we welcome you back! We look forward to seeing you soon for more winning moments. We will continue to stay connected with federal and state health officials to monitor the ongoing situation and will provide you with regular updates about our reopening date.